Terms and conditions of sale

1. GENERAL

 2. MANUFACTURER WARRANTY

 3. ELIGIBILITY TO MAKE PURCHASES

 4. PRODUCT AVAILABILITY; QUANTITY

 5. ACCOUNT CREATION; PERSONAL INFORMATION; BUY WITHOUT REGISTER

 6. ORDERS

 7. PRICES, TAXES AND SHIPPING

 8. REVIEW AND CONFIRMATION BY CUSTOMER

 9. PAYMENT

 10. ACKNOWLEDGMENT OF ORDER

 11. CONFIRMATION ORDER BY GERMAN JOYERO

 12. ADDITIONAL SERVICES

 13. SHIPPING POLICY

 14. BILLS

 15. RETURNS

 16. ACCURACY OF PRICES AND DESCRIPTIONS OF PRODUCTS

 17. FINAL PROVISIONS

 18. APPLICABLE LAW

   

 

1. GENERAL

 The following terms and conditions and any other related rules are adopted by GERMAN JOYERO and made available under this document (hereinafter collectively "Terms and Conditions") apply to all sales of products GERMAN JOYERO you (hereinafter "Customer" or "you") can instruct GERMAN JOYERO SA, a company subject to and organized under the laws of Spain with registered office in Preciados 11, Madrid (Spain) (in hereinafter "GERMAN JOYERO" or also referred to herein as "we", "us", "our", "our", "us" or "our") either (a) by phone through any means mail, whether the form of the website or email.

 These Terms and Conditions shall apply only to sales made through the Customer Service Centre or Website. German jeweler may change periodically and at its sole discretion the Terms and Conditions.

 The Terms and Conditions of Sale apply to all orders placed through the Customer Care Center or the Website are those in effect at the time of placing an order on your behalf by an employee of Germán Jeweller (in the case an order placed through the Customer Center) or at the time you place your order (in the case of an order placed through the website). In the case of an order placed through the website, by checking the "I agree" or similar box in the order confirmation of the Website you see before you submit your order to Germán Jeweller, will be declaring to know and accept fully these Terms and Conditions. If you refuse to accept these Terms and Conditions, you may not ordering any items German jeweler from the Website or through the Customer Care Center.

 Persons wishing to use the Customer Service Centre or website shall also, by virtue of such use, having accepted their links to our Terms of website use and our Privacy Policy, which are included in these Terms and Conditions by reference. Customers who use the Customer Service Centre will be provided access to our Privacy Policy, as stipulated in the "Order Acknowledgement" section.

 2. MANUFACTURER WARRANTY

 Products purchased new and manufactured by German jeweler will be warranted for a period of two years. To enforce the guarantee, you must present the invoice or purchase ticket purchased product.

 Germán SA Jeweller will bear all costs of labor, materials and transport derivatives repair piece, and if possible repair shall be reimbursed the full cost of the part.

 The warranty covers only manufacturing defects, is expressly excluded damage from shock or due to negligent care and wear and tear of the layer of rhodium white gold. In the case of gemstones that are separating Jewel is understood that if it occurs during the first month will be due to poor crimping and German jeweler will be fully responsible, whereas if it has been after it shall verify the jewel present no punches.

 3. ELIGIBILITY TO MAKE PURCHASES

 Only they can order products through the Center Customer or through the Website (for details, see also relating to the payment sections and sending below) those who (a) have reached the age of majority legal (eighteen years in most countries), (b) having legal capacity to contract and (c) residing in Spain. If you are legally a minor or lacks legal capacity to enter into a contract for any other reason, a parent or guardian must order on your behalf and so accept these Terms and Conditions. Any orders placed that contravenes this provision shall be void.

 4. PRODUCT AVAILABILITY; QUANTITY

 All orders placed through the Customer Care Center or the Website are subject to availability and acceptance by German jeweler.

 German Jewelers reserves the right to change the selection of items offered on the Website or through the Customer Service Centre and may periodically limit the amount of Germán Jeweler products can be ordered by a customer in one shopping session. Orders can not exceed two (2) per session purchase products on the Website or through the Customer Care Center.

 The Center Customer and product information pages available on the Website can provide information on the products that are currently available for sale through such channels. Please note that only be available for sale through the Website any creations that have a button "Add to cart".

 5. ACCOUNT CREATION; PERSONAL INFORMATION; BUY WITHOUT REGISTER

 To place an order through the Customer Care Center or the Website, you will need to register and create your online account, unless you select the "Buy Without Register" which is only available on the Website . To register, you must provide valid personal information and updated including your legal name, phone number and email address, and confirm that you have reached the legal age of majority. You are responsible for ensuring that your password and account access are kept secret and are kept in a safe place at all times. Germán Jeweller not assume any responsibility for any misuse of your account resulting from access and use of your password and access by third parties.

 We may periodically change information required to place a new order or registration requirements. Any changes will be posted on the Website. Please see our Privacy Policy and Article 8 of these Terms and Conditions of Sale for details about the way in which we may use your personal information.

 If you select "Buy Without Register" on the Website, your account will be created online and will not use your personal information for any purpose other than to process your order.

 6. ORDERS

  If you want to order on the Website, your offer will be processed as follows: Once you have selected a product, click on the button "Add to cart" to place this product in your shopping cart. Then you can decide whether to keep buying other products and add them to your shopping cart (subject to availability and quantity limits) or proceed to "Buy" by clicking on the button. You can also delete one or more products you have selected in the shopping cart.

 If you place an order through the Customer Service Centre or the website, you will need to provide other personal information, as appropriate, such as shipping address, billing address and payment details. You will ensure that all personal data you provide to Germán Joyero are true and correct. German jeweler or third parties constituting its suppliers may collect additional information at this stage for security and fraud prevention. Please see our Privacy Policy for more information about how and how long we may use or retain personal data.

 7. PRICES, TAXES AND SHIPPING

 All prices displayed on product information pages on the Website or are cited by the Customer Care Center include VAT and postage and other taxes unless otherwise stated. Germán Jewelry reserves the right to change prices and delivery charges at any time without notice.

 Shipping charges and VAT will be reflected in the page of your order, ie, on the last page that appears before you are prompted to confirm and submit your order (in the case of an order placed through the website ), or be referred by the Customer Care Center (in the case of an order by phone), also appearing in its Acknowledgement of order and on your invoice (if you selected receive an invoice). Shipping charges, if any, are described in shipping policy stipulated below. Please note that VAT will vary depending on the place you must ship the products.

 The actual VAT associated with your purchase will be calculated at the time your order is to be sent, at which time you will receive an Order Confirmation (as defined in Section 10). Please note that in case of changes in VAT rates applicable from the date you place your order and the date on which German jeweler is ready to ship your order, we will contact with you and ask you to reconfirm your order.

 8. REVIEW AND CONFIRMATION BY CUSTOMER

 You should check carefully all the details before placing your order through the Center Customer Service or the Website, including but not limited to the details of each sale, which will be provided by the employee of Germán Jeweller (in the case that you are placing an order through the Customer Center) or website (if you are placing an order through the Website).

 Once you have fully reviewed your order, first check the box next to "I accept the Conditions of Sale" to indicate that accepts linking these Terms and Conditions, and then click on the "Confirm and finalize the order" on the website to place your order.

 When ordering, you will be sending an offer to Germán Jeweler to purchase the products you have placed in your "Shopping Cart". Notwithstanding anything to the contrary contained herein, Germán Jewelry reserves the right to refuse, cancel and terminate orders at any time for legitimate reasons. For example, German jeweler may refuse, terminate or cancel your order if there is currently a dispute concerning payment of a previous order, or if Germán Jeweler suspect that you have violated these Terms of Sale.

 9. PAYMENT

 9.1. Payment by credit card or debit card

 You can pay by credit card or debit card as specified on the website or through the customer service center.

 Your billing address must correspond to Spain. The cards include a billing address that is outside of Spain will not be accepted.

 If you order on the Site, you must enter your payment details in the relevant form. If you order by phone, please inform the Center Customer Service number for your credit card or debit card and your security code three or four digits printed on the back of your card (CVV2 / CVC2 / CID ). Your telephone conversation will be recorded for security and quality control. Any telephone conversation recorded by our Customer Care Center that contains information on your credit card is coded in its entirety and will only be used to process card transactions. Please see our Privacy Policy for more information about how and how long we may use or retain personal data and recordings of telephone conversations.

 All cardholders credit / debit card are subject to validation checks for validation and authorization by the card issuer. If the issuer of the card used for payment authorization entity denies payment to Germán Jeweller, you should contact directly with the issuer of your card company to solve this problem and German Jeweller not be liable for any delay or no delivery.

 To process your order, we may keep out a process of prior authorization of your card. The amount of your purchase will be blocked on your card until your order is shipped to the shipping address you have provided to German jeweler, at which time they will send you an Order Confirmation and your credit card will be charged the applicable purchase price . By submitting an offer to buy German products jeweler on the Website or through the Customer Care Center, you expressly authorize Germán Jeweler to carry out such prior authorization and, if deemed necessary Germán Jeweler, transmit or obtain information (including any updated information) that concerns of or third parties, including but data card number in order to authenticate your identity, to validate your credit card, to obtain an initial authorization card and to authorize individual purchase transactions. Please see our Privacy Policy for more information about how and how long we may use or retain personal data.

 9.2. Payment by bank transfer

 You can also pay by bank transfer orders placed through the Customer Care Center or on the Website. Please do not forget to mention the order reference number in your bank transfer form.

 Once you place an order and select the bank transfer as payment method, Germán Jeweler wait until your payment is received to process your order. If funds are not credited to our bank account within seven (7) business days after you have placed your order, this order will be canceled.

 Germán Jeweller not charge any fee for payment by bank transfer; However, please ensure we receive the full amount mentioned in the Acknowledgement of order before we process your order. Please also note that some banks may charge a fee for making a bank transfer.

 9.3. Security

 Germán Jeyero take precautions-including administrative, technical and physical-to protect your personal information against loss, theft and misuse, and unauthorized access, disclosure, alteration and destruction. Germán Jeweler uses encryption SSL (Secure Sockets Layer) on all web pages where personal data is collected.

 Although we endeavor as far as possible to protect your personal throughout the sales process online data, we can not guarantee the security and integrity of the data you transmit to the Site, nor can we be held responsible for damages or losses arising from use of the Internet such as piracy. For more information about how we use and protect your information, please consult our Privacy Policy.

 To protect your transaction and prevent fraud, Germán Jeweler conduct a fraud and credit card verification. Upon your order, be deemed to be authorized to Germán Jeweler to carry out such checks and, to the extent that German jeweler deemed necessary, transmit or obtain regular information concerning you and that you have provided to Germán Jewelry Box to authenticate your identity, to validate your credit card, to obtain an initial authorization for credit card and authorize a purchase transaction in particular.

 10. ACKNOWLEDGMENT OF ORDER

 Once you have placed your order on the Website or through the Centre Customer will receive by email a Acknowledgement of order in which the details of your order together will be confirmed these Terms and Conditions. Acknowledgement The order will contain an order reference number assigned by Germán Jewelers. Please refer carefully to the Terms and Conditions when you receive and make sure to keep a copy of your Order Reference Number for further consultation about your order.

 The Acknowledgement of order does not constitute acceptance of your order. After transmission of the acknowledgment of receipt of order, Germán Jeweler carry out its normal security checks, and then will process your order.

 11. CONFIRMATION ORDER BY GERMAN JOYERO

 Once you have the product manager is sent after German jeweler has completed its safety checks, German jeweler will e-mail you a written Order Confirmation. The Order Confirmation constitutes acceptance of your order by Germán jeweler and indicates the existence of a binding sales agreement.

 12. ADDITIONAL SERVICES

 The following additional services will be offered, for free, on the Website or through the Customer Service Centre:

 12.1. Gift wrapping and packaging

 All our packages are wrapped gift. The Fund and the special packaging can be valuable. If you or the gift recipient decides to return the product, the product shall be provided in their original packaging.

 12.2. Customized Products

 You can customize many recording them products. For more information, please consult the website or contact the Customer Care Center.

 12.3. Setting watchbands

 Service adjustment straps for certain watches are offered. If you need an adjustment of your band, the extracted links are included in the delivery package of the product and must be returned with it if you return the clock.

 13. SHIPPING POLICY

 We will only accept orders for delivery to addresses located in Spanish territory. Please note that German jeweler does not ship to certain addresses, including PO boxes or hotels. You can get more information on the website or by contacting the Customer Care Center.

 Delivery costs and estimated delivery time will be mentioned on the Site or the Customer Service Center before you make your order, appearing summarized in the Order Acknowledgement.

 When estimating package delivery time, please have the time necessary to credit approval, address verification and order processing as well as to receive your payment if it is performed by bank transfer. Once your order is processed and ready to be shipped, we will send you the Order Confirmation email.

  Germán Jeweler ensure all purchases while in transit and until they are delivered to the Customer. We will need an adult signature to confirm delivery of each productoGermán Jeweller, at which point responsibility for the products you have purchased will be transferred.

 13.1. Delivery

 In some products, the delivery may take up to 15 days.

 14. BILLS

 If you order products on the Website or through the Customer Care Center, you, as the customer, will have the opportunity to decide whether to receive an invoice to your billing address. If at that time you choose not to receive a bill, you can apply later at any time by calling Center Customer Service (the phone number indicated on the Website), being subject the transaction to which data is provided for correct the Center Customer ID.

 Please note that Germán Jeweller not send the invoice and payment details to the gift recipient.

 15. RETURNS

 In Germán Jeweler our ultimate goal is the satisfaction of our customers. Therefore, we want to ensure that the product you purchased at our store both physical and online always meet their aspirations.

 Items purchased in physical store and therefore previously inspected by the customer can be redeemed in the store where it was purchased by other articles or a voucher within 15 working days of purchase. Exceptionally, in the event that the jewel is an engagement ring may return the ring and recover the money if the gift was rejected.

 For items purchased through our online store you have 14 days from the day of receipt of the goods to return the product.

 Just send us the product means you want to our address or physically going:

 German Joyero S.A. 

NIF A80507403

Concha Espina, No. 5

28016 Madrid

Phone: 91 411 72 51

info@germanjoyero.com

 The refund of the purchase shall in any case, upon receipt of the items in our warehouse. After checking the status of the goods must be unused and in their original packaging, we will proceed to refund the amount (not including shipping costs) in the same mode in which the purchase was made.

 In the event that a refund article is not in these conditions (both product as a gift if any) will be sent to the client, in addition to charge you the appropriate sizes.

   

16. ACCURACY OF PRICES AND DESCRIPTIONS OF PRODUCTS

 While Germán Jewelry strives to verify the accuracy of any information published on the Website, advertisements or catalogs or through the Customer Care Center, no warranty, expressed or implied accuracy, reliability or completeness of this information. Germán Jeweller not confirm the price of a German jeweler to issue its Order Confirmation by which indicated the existence of a binding sales agreement. If the correct price of a German jeweler is higher than the price stated on our Website, Germán Jeweler will contact the customer to receive their instructions before sending the order or, if German jeweler can not obtain the Client's instructions, will reject your order and notify such refusal.

 Although we will make every effort to ensure that descriptions, photographs or graphics products Germán Jeweler shown on the Website or in the catalogs are as accurate as possible, Germán Jewelry does not warrant that the materials or other content are error-free, whether from inaccuracies, omissions, obsolescence or other reasons. Therefore, the only solution to the Customer in the event that an error of this type is to return the product in accordance with our return policy occurs.

 17. FINAL PROVISIONS

 Entire Agreement. These Terms and Conditions of Sale, including the policies incorporated herein (eg Privacy Policy) constitute the entire agreement between you and Germán Jeweler in connection with the purchase of products through Germán Jewelry Center Customer Service or the Website, and supersede all terms and conditions of sale before.

 Severability. In the event that any provision of the Terms and Conditions is declared partially invalid or unenforceable by a court for any reason, the invalidity affect only to the extent that provision, without affecting the validity and enforceability of all the other provisions of the Terms and Conditions.

 18. APPLICABLE LAW

 These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain, without prejudice to the provisions on conflict of laws, and excluding the United Nations Convention on Contracts for the International Sale of Goods .